American Express Virtual Customer Care Jobs, Wfh American Express @ Get Dream Job

Other Jobs To Apply

No other job posts for this day.

Job Overview

Customer Experience Concierge – American Express (Amex)
Salary: $20–30 per hour
Location: New Mexico, USA
Educational Requirements: Bachelor’s Degree

Responsibilities

The role of the Part Administration Professional (MSP) is to deliver world‑class service to American Express Centurion Club guests located in the Philadelphia Global Air Terminal. MSPs are the face of American Express to our clients, representing the brand and ensuring guests receive personalized travel, card, concierge and lifestyle services. MSPs act as experts, matching products and services to guests’ needs and building long‑term relationships with Amex Cardholders.

  • Invite and provide access to our Cardholders upon arrival
  • Take full responsibility for the client’s experience from start to finish
  • Develop creative solutions to guests’ issues or concerns to maintain brand loyalty
  • Apply a Client‑First mindset to address guests’ needs and expectations
  • Offer concierge and lifestyle recommendations
  • Provide travel scheduling and low‑cost reservation support
  • Collaborate with our food & beverage partners to meet guests’ needs

Qualities and Qualifications

A successful candidate will possess the following:

  • At least 1 year of experience servicing high‑net‑worth clients
  • Preferred experience in carrier, travel or hospitality industry (travel reservation experience desirable)
  • A passion for delivering proactive solutions to clients
  • Excellent interpersonal skills, delighting the client in every interaction
  • Ability to assess client needs and propose relevant solutions for high satisfaction
  • Professionalism, positive attitude and composure in all interactions
  • Dependable teamwork in a fast‑moving, dynamic environment
  • Adaptability to resolve issues quickly to keep Cardholders engaged
  • Tech‑savvy, able to reference the web while providing in‑person service
  • Comfortable with flexible scheduling, including evenings, weekends, and holidays
  • Possibility of handling light lifting for certain tasks

Compensation

Compensation Reach: $20.00 to $33.65 hourly + rewards + benefits. Final compensation is based on location, experience, and role‑related factors.

Benefits

  • Competitive base pay
  • 6% retirement plan match
  • Free financial education and investment resources
  • Comprehensive medical, dental, vision, supplemental insurance, and disability coverage
  • Flexible work arrangements with Amex Flex, including hybrid options
  • 20+ weeks of paid parental leave for all parents, regardless of pregnancy status
  • Free access to global wellness and health centers for employees and families, subject to location
  • Free and tailored coaching through our Sound Personalities program
  • Professional development and career advancement opportunities

American Express is an equal‑opportunity employer. We value diversity and are committed to equal employment opportunities for all employees.

#J-18808-Ljbffr
Back to blog

Other Jobs To Apply

Contract Education Writer (Remote)

Vice President, Client Success - Communications (US Remote)

Target Remote Job, Target Jobs Houston Apply For It ( Principal Strategist )

Salesforce Developer - Remote (USA)

1 on 1 AMC 8 Tutor (Remote in US)

REMOTE DISNEY VACATION SPECIALIST

Registered Dietitian RD/N Remote/Hybrid Options

Customer Service Representative - Remote

Online Portuguese Instructor (Remote)

Director Corporate Strategy, Ads

Telemedicine - Neurologist

Remote Part Time Evening Data Entry Jobs

Careercusp: FULL TIME Hulu Content Moderator $370/hours

Customer Support Engineer I

Monthly Bookkeeper (Remote – 2 to 3 Hours Per Month)

Solution Sales Center of Excellence, Teamwork Collection

Remote Membership Sales and Service Representative

Remote Family Nurse Practitioner – Virtual Urgent Care (Part-Time & Full-Time | Weekend Coverage Available)

GIS Analyst-Remote

Mortgage Closer/Funder - Remote

Amazon Customer Service - Work From Home $16-$35/hr

Backend Developer - Data Annotation Systems

Bilingual French Live Verify Agent - Part Time (Remote)

Part-Time Evenings – At Home Customer Service Rep – Urgently Hiring

Basic Data Entry Agent Work From Home – No Experience Needed

Tesla Work From Home Jobs (Customer Service, Entry Level)

Medical Assistant (Virtual Clinic)

Enterprise Service Desk Remote Support Technician

CTK Svc Sr. Associate [S], CTK

Pharmacy Technician - Fully Remote | Up to $70/hr

Regional HR Business Partner at Core & Main: 100% Remote (MO, GA)

Accounts Receivable Manager - Mid Atlantic - Cigna Healthcare - Remote

Remote job American Express Remote Jobs Virtual Customer Care Professional Job ID- 602 Job ID- 2795

Content Writer

Remote Nurse Practitioner (NP) – Part Time Care Manager

WORK FROM HOME/ONLINE ESL TEACHER/PART-TIME

Amazon Customer Service - Work From Home $16-$24/hr

Licensed Life and Health Insurance Agents-Remote Position

Financial Accountant - Fully Remote

Remote Customer Handling Assistant at CVS Health (work from home)

Netflix Jobs Work From Home, Remote Netflix Jobs @ Get Dream Job

Entry-Level Work From Home Role | Simple Tasks | Start Anytime

Part Time Data Engineering Manager - reputed company Xbox Game Studios Quality - Remote Opportunity with Flexible Work Arrangements

Virtual Assistant – Home Care Scheduling & Recruiting

Especialista em Notion ou Trello - Organização Digital

Remote Senior National Accounts Lead | Corporate Travel

Business Adjunct Instructor (REMOTE)

Remote Perm Placement Healthcare Recruiter

Cataloging, Metadata Librarian at Library Systems & Services - LSSI: 100% Remote (Washington, DC)

Remote Travel Advisor (Travel Agent Specializing in Disney Vacations)

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...